Water Bill Past Due? SAWS Can Help You Stay Current and Connected

More than a year after the coronavirus crisis upended life as we knew it, things are finally resembling pre-pandemic days. Teachers and students are going back to the classroom, employees are returning to the office and businesses are resuming normal operations — and that includes San Antonio Water System.

In March 2020, as part of SAWS COVID-19 response, the utility halted water service shutoffs for non-payment. The last thing anyone needed was to worry about losing their water service. And now that things are returning to normal, they are still committed to helping you.

SAWS will resume service disconnections beginning in October 2021 for customers with large past-due balances, but their goal remains the same: to keep your water on. With a payment plan or other financial assistance, SAWS can help you stay connected.

If you are unable to pay your total account balance, a payment plan will prevent your water service from being disconnected while giving you more time to pay. · Visit and choose a payment option. The total account balance will be divided into equal, affordable monthly payments.

  • Need more time? Call 210-704-7297 to discuss other payment options.
  • Each month, you will need to pay the payment arrangement amount PLUS your current monthly charges by the bill’s due date.

You may also qualify for one or more of their need-based assistance programs. To find out more, visit or call 210-233-CARE (2273).

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